provide you with a good experience when you browse our website and also allows us to
A cookie is a small file of letters and numbers that we store on your browser or the hard drive
of your computer if you agree. Cookies contain information that is transferred to your
computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our
website. They include, for example, cookies that enable you to log into secure areas of
Analytical/performance cookies. They allow us to recognise and count the number of
visitors and to see how visitors move around our website when they are using it. This
helps us to improve the way our website works, for example, by ensuring that users are
finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website.
This enables us to personalise our content for you, greet you by name and remember
your preferences (for example, your choice of language or region).
Targeting/retargeting cookies. These cookies record your visit to our website, the
pages you visit and have visited, and the links that you follow when browsing the Internet.
We will use this information to make our website, both during and after your visit, more
relevant to your interests. We may also share this information with third parties for this
You can find more information about the individual cookies we use and the purposes for
which we use them in the table below:
Stores information in the form of a session
identification that does not personally identify
Used to distinguish users and sessions. Used by Google Analytics.
Used to throttle request rate. Used by Google Analytics.
Used to determine new sessions/visits. Used by Google Analytics.
Stores the traffic source or campaign that explains how users reach our site. Used by Google Analytics.
Used to store visitor-level custom variable data. Used by Google Analytics.
Please note that third parties (including, for example, advertising networks, affiliated websites
over which we have no control. These cookies are likely to be analytical/performance cookies
or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the
setting of all or some cookies. However, if you use your browser settings to block all cookies
(including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 24 months.
1. WHO WE ARE
Claim Technology Ltd (“CTL, WE/US/OUR”) are committed to protecting and respecting your privacy.
This policy (together with any privacy notice displayed on www.claimtechnology.co.uk (“our site”) or otherwise notified to you) sets out the
basis on which we will process any personal data we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the General Data Protection Regulation (2016/679) (“GDPR”) the
data controller is Claim Technology Limited (company registration number 10744798)
of 71-75 Shelton Street, Covent Garden, London W1S 4RH. We will, in processing
your data, comply with the GDPR and all other data protection and privacy laws
applied in England from time to time. We have notified the Information
Commissioner’s Office of our data processing activities and are registered under
Controlling and processing information: We are the controller of personal data
used in our business for our own commercial purposes. Sometimes though, we will
process personal data on behalf of another data controller – and when this is the
case, we will do so only in accordance with the instructions of that data controller and
otherwise in accordance with the GDPR. If we are processing on behalf of another
data controller, that data controller will provide relevant information to you about how
your data is being shared.
2. INFORMATION WE MAY COLLECT FROM OR ABOUT YOU
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship with
We may collect and process the following data about you, either from you directly via
our site or from those handling the relevant claim (who are our clients):
Information that you provide by filling in forms on our site or other electronic
means or by telephone. This includes information provided at the time of
registering to use our site, subscribing to our service or requesting further
services or searching for a product. We may also ask you for information when
you report a problem with our site. The information you give us may, as well as
other information, include your name, address, e-mail address, phone number,
date of birth, national insurance number, passport details, driving licence details,
claim particulars and credit card information.
We may ask you whether you have been declared bankrupt and enquire about
other related financial information.
If you contact us, we may keep a record of that correspondence or
Details of transactions you carry out through our site, the fulfilment of your orders
and any subsequent communications.
Details of your visits to our site including, but not limited to, traffic data, location
data, weblogs and other communication data (whether this is required for our own
billing purposes or otherwise) and the resources that you access.
To understand how we use these types of data, please see “How We Use Data About
We do not routinely collect any “special categories” of personal data about you (this
includes details about your race or ethnicity, religious or philosophical beliefs, sexual
orientation, political opinions, trade union membership, and genetic and biometric
data), nor do we collect any information about criminal convictions and offences. We
may however need to collect data about your health or medical records in connection
with a claim you wish to pursue or in which you are otherwise a party – we may
collect this from you directly or from those handling the claim.
We may collect information about your computer including, where available, your IP
address, operating system and browser type, for system administration and to analyse
our customer base by aggregating such data into anonymised reports. This
anonymised data does not identify any individual. However, if we combine or connect
Aggregated Data with your personal data so that it can directly or indirectly identify
you, we treat the combined data as personal data which will be used in accordance
with this privacy notice.
3. HOW WE USE DATA ABOUT YOU
We will only use your personal data when the law allows us to do so and relying on a
relevant basis for lawful processing in each instance. We will use your personal data
in the following circumstances, relying on the basis of processing indicated:
Where we need to perform the contract we are about to enter into or have entered
into with you.
To provide you with information, products or services that you request from us
To carry out our obligations arising from any contracts entered into between you
and us (contact details, payment information and any information relating to your
Where it is necessary for our legitimate interests (or those of a third party, such as a
client on whose behalf we are acting) and we have undertaken an assessment to
determine that processing for those interests (listed below) does not outweigh your
interests and fundamental rights, considering the nature and impact of the processing
and any relevant safeguards we can put in place.
To perform our obligations under any contract with our clients (name, contact
details, dates of birth, claim details, online identifiers, location data and other
related information that our clients may provide).
To ensure that content from our site is presented in the most effective manner for
you and for your computer (online identifiers (including cookies), location data
and other technical information).
To provide you with information, products or services that we feel may interest
you, (where you have consented to be contacted for such purposes to the extent
consent is required by law) (contact details).
To allow you to participate in interactive features of our service, when you choose
to do so (online identifiers (including cookies), location data and other technical
To notify you about changes to our service (contact details).
To maintain a basic amount of information about you and your purchase history.
Where we need to comply with a legal or regulatory obligation.
To retain basic transaction details for the purpose of tax reporting (contact details
and transaction history).
Where you have consented to the processing.
information). You have the right to withdraw consent to such use at any time by
contacting us but please note that some or all parts of our site may no longer be
accessible to you.
To send you direct marketing communications via email or fax (contact details).
You have the right to withdraw consent to any such use at any time by contacting
4. OTHER USES/TYPES OF DATA
Note that we may process your personal data for more than one lawful basis
depending on the specific purpose for which we are using your data. Please contact
us if you need details about the specific legal basis we are relying on to process your
personal data. We will only use your personal data for the purposes for which we
collected it (or were asked to process it on behalf of one of our clients), unless we
reasonably consider that we need to use it for another reason and that reason is
compatible with the original purpose. Please contact us if you would like further
details of any additional purposes of processing. If we need to use your personal data
for an unrelated purpose, we will notify you and we will explain the legal basis that
allows us to do so.
Where we need to collect personal data by law, or under the terms of a contract we
have with you, and you fail to provide that data when requested, we may not be able
to perform the contract we have or are trying to enter into with you (for example, to
provide you with goods). If this happens we may have to cancel any order you have
placed to buy goods and we may be unable to offer any services.
Please note that we may process your personal data without your knowledge or
consent where required or permitted by law.
If you provide us with any personal data relating to relatives, partners or other
individuals it is your duty to make such persons aware that their personal data may be
shared with us and to provide them with appropriate information about how their
personal data may be processed by us.
Protection for sensitive personal data (or “special categories of data”):
Processing of sensitive personal data requires higher levels of protection. We may
process sensitive personal data about an individual in the following circumstances:
We will process information about an individual’s physical or mental health, or
disability status, to manage and progress a claim involving that individual. This
processing is on the basis of the individual having given explicit consent to this
information being processed at the time of asking one of our clients to consider
As indicated above, we may use your data to provide you with information about
services which may be of interest to you and we may contact you about these by post
or telephone. If you are an existing customer, we will only contact you by electronic
means with information about services similar to those which were the subject of a
If you do not want us to use your data in this way, please tick the relevant box on the
form. If you are a new customer, or where we permit named third parties to use your
data, we (or they) will contact you by electronic means only if you have consented to
Please note that even if you decide not to subscribe to, or to unsubscribe, from
promotional email messages from CTL, we may still need to contact you with
important information related to your account and/or claim.
to provide you with a good experience when you browse our site and also allows us to
improve our site. For detailed information on the cookies we use and the purposes for
full or at all.
We have put in place appropriate security measures intended to prevent your
personal data from being lost or from being altered, disclosed, used or accessed in an
unauthorised way. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need to
know. They will only process your personal data on our instructions (or, where we are
acting on behalf of one of our clients, on the client’s instructions) and they are subject
to a duty of confidentiality.
Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of data transmitted to our site; any transmission is at your own
risk. Once we have received your information, we will use strict procedures and
security features designed to prevent unauthorised access.
We have procedures to deal with any suspected personal data breach and will notify
you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes
we collected it for (or for which one of our clients provided it), including for the
purposes of satisfying any legal, accounting, or reporting requirements. We will also
keep a record of your name and email address on our suppression list if you request
that we do not send you direct marketing. Once we no longer need the data we will
securely destroy it (or, where we are processing on behalf of one of our claims
handler clients, return their information to them).
To determine the appropriate retention period for personal data, we consider the
amount, nature, and sensitivity of the personal data, the potential risk of harm from
unauthorised use or disclosure of your personal data, the purposes for which we
process your personal data and whether we can achieve those purposes through
other means, and the applicable legal requirements. For example, whilst we retain
claim details only for so long as legally required, we may retain certain basic details
on a longer term basis to ensure we can resolve any future queries. Other enquiries
and CV applications will be stored for six months after which they will be securely
destroyed. Details of retention periods for different aspects of your personal data are
available on request. In some circumstances you can ask us to delete your data: see
below for further information.
We may sometimes anonymise your personal data (so that it can no longer be
associated with you) for research or statistical purposes, in which case we may use
this information indefinitely without further notice to you.
Our site may, from time to time, contain links to and from the websites of our partner
networks and affiliates. If you follow a link to any of these websites, please note that
these websites have their own privacy policies and that we do not accept any
responsibility or liability for these policies or the security of these websites. Please
check the relevant policy before you submit any personal data to these websites.
9. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal data to third parties:
In the event that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective buyer or seller of such business or
If Claim Technology Ltd or substantially all of its assets are acquired by a third
party, in which case personal data held by it about its customers will be one of
the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply
other agreements, or to protect the rights, property or safety of Claim Technology
Ltd, our clients or others; this includes exchanging information with other
companies, organisations and authorities for the purposes of fraud protection.
We may also disclose your information to third party service providers we use to
assist with claims fulfilment or otherwise to provide support services. In the vast
majority of cases we only use your personal data as a processor, acting on behalf
of one of our clients (the business handling your claim). In those circumstances
we will only share your information with other parties approved by our client or
with whom our client has asked us to share the data – we are acting on our
client’s instructions. If we are acting as a controller in our own capacity (for
example in relation to data provided by individual browsing our site or contacting
us independently) then we may share that information with the following people:
Business partners or others who are a part of providing your
products and services or operating our business;
Other organisations and businesses who provide services to us such
as back up and server hosting providers, IT software and
maintenance providers, document storage providers and suppliers of
other back office administrative functions
Marketing organizations to monitor and improve online presence
We do not allow our third party service providers to use your personal data for their
own purposes and only permit them to process your personal data for specified
purposes and in accordance with our (or our client’s) instructions.
10. WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any online payment
transactions will be encrypted and carried out through our appointed agent through a
secure site. Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our site on a secure basis, you are responsible
for keeping this password confidential. We ask you not to share your password with
The data that we process about you may be transferred to, and stored at, a
destination outside the European Economic Area (“EEA”) where our third party
service providers (or any other third party recipients of data mentioned above) are
operating outside the EEA. Your personal data may also be processed by staff
operating outside the EEA who work for us or for one of our suppliers. Such staff may
be engaged in the fulfilment of support services, the processing of your payment
details and/or other support services necessary to our provision of claims services.
By submitting your personal data, you agree to this transfer, storing or processing.
We will take all steps reasonably necessary to ensure that your data is treated
Whenever we transfer your personal data out of the EEA, we ensure a similar degree
of protection is afforded to it by ensuring at least one of the following safeguards is
Where we use service providers based in the US, we may transfer data to them if
they are part of the Privacy Shield, which requires them to provide similar
protection to personal data shared between Europe and the US. For further
details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by
us when transferring your personal data out of the EEA.
11. YOUR RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to
your personal data, as summarised below.
You have the right to:
Request access to your personal data (commonly known as a “data subject
access request”). This enables you to receive a copy of the personal data we
hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables
you to have any incomplete or inaccurate data we hold about you corrected,
though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or
remove personal data where there is no good reason for us continuing to process
it. You also have the right to ask us to delete or remove your personal data where
you have successfully exercised your right to object to processing (see below),
where we may have processed your information unlawfully or where we are
required to erase your personal data to comply with local law. Note, however, that
we may not always be able to comply with your request for erasure for specific
legal reasons which will be notified to you, if applicable, at the time of your
Object to processing of your personal data where we are relying on a
legitimate interest (of our own or of a third party) and there is something about
your particular situation which makes you want to object to processing on this
ground as you feel it impacts on your fundamental rights and freedoms. You also
have the right to object where we are processing your personal data for direct
marketing purposes. In some cases, we may demonstrate that we have
compelling legitimate grounds to process your information which override your
rights and freedoms.
Request restriction of processing of your personal data. This enables you to
ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy; (b) where our use of the data is
unlawful but you do not want us to erase it; (c) where you need us to hold the data
even if we no longer require it as you need it to establish, exercise or defend legal
claims; or (d) you have objected to our use of your data but we need to verify
whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will
provide to you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this right only
applies to automated information which you initially provided consent for us to use
or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process
your personal data. However, this will not affect the lawfulness of any
processing carried out before you withdraw your consent. If you withdraw your
consent, we may not be able to provide certain products or services to you. We
will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us at
email@example.com. We aim to respond to all legitimate requests within
one month (and if we are only processing the data in question on behalf of another
party, the response may actually come from that other party as the relevant data
controller). Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this case, we will
notify you and keep you updated.
You will not have to pay a fee to access your personal data (or to exercise any of the
other rights). However, we may charge a reasonable fee if your request is clearly
unfounded, repetitive or excessive - alternatively, we may refuse to comply with your
request in these circumstances.
We may need to request specific information from you to help us confirm your identity
and ensure your right to access your personal data (or to exercise any of your other
rights). This is a security measure to ensure that personal data is not disclosed to any
person who has no right to receive it. We may also contact you to ask for further
information in relation to your request to speed up our response.
page and, except in the case of minor updates, will be notified to you by email.
You have the right to make a complaint at any time to the Information Commissioner's
Office (“ICO”), the UK supervisory authority for data protection issues
(www.ico.org.uk). We would, however, appreciate the chance to deal with your
concerns before you approach the ICO so please contact us in the first instance.
Terms and Conditions
Last updated: April 11, 2018
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with claimtechnology.co.uk website (the "Service") operated by Claim Technology Ltd ("us", "we", or "our").
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Claim Technology Ltd cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Claim Technology Ltd customer support team.
A valid payment method, including credit card, is required to process the payment for your Subscription. You shall provide Claim Technology Ltd with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Claim Technology Ltd to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Claim Technology Ltd will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Claim Technology Ltd may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
You may be required to enter your billing information in order to sign up for the Free Trial.
If you do enter your billing information when signing up for the Free Trial, you will not be charged by Claim Technology Ltd until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
At any time and without notice, Claim Technology Ltd reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Claim Technology Ltd, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Claim Technology Ltd will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
Certain refund requests for Subscriptions may be considered by Claim Technology Ltd on a case-by-case basis and granted in sole discretion of Claim Technology Ltd.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The Service and its original content, features and functionality are and will remain the exclusive property of Claim Technology Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the Israel and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Claim Technology Ltd.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Claim Technology Ltd.
Claim Technology Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Claim Technology Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Limitation Of Liability
In no event shall Claim Technology Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Claim Technology Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of Israel, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.