Claim Technology
Claims Technology Maturity Index
Claim Technology
Claims Technology Maturity Index
Free diagnostic · 11 questions · ~3 minutes
Most claims leaders have a rough sense of where they stand. Very few have a way to check it. This diagnostic scores your capability across eleven dimensions, following the claim in the order your customer experiences it — from before it starts to final settlement — and shows you what market-leading looks like on each.
Your answers are never shared, published or shown to anyone. Only anonymised, aggregated data is ever used in the benchmark.
Last one — and it's optional
Which of these are on your roadmap in the next 12 months?
Select any that apply. This shapes which parts of your result we expand on.
Your result is ready
You'll see the full result on the next screen either way. Adding your details sends your benchmark to our team. If you opt in below, we can follow up by email with a written copy and our guide to closing the gaps.
Your result
The four levels of claims technology maturity.
Scored 1 (manual) to 4 (autonomous).
Where the gap is widest
For each, here's where you sit, what market-leading actually looks like, and how it's typically closed.
Closing the gaps
Your result shows where the gaps sit. The usual response is a transformation programme — eighteen months of build, and technology that's dated by the time it lands.
There's a third way. This short guide explains why the future of insurance technology isn't build versus buy, but embed — and what embedding next-generation digital capability into the operation you already run actually looks like.
About the benchmark. Market benchmark figures shown here are provisional and will be replaced with live peer data as more organisations complete the diagnostic. This is a self-assessment tool intended as a directional guide, not an audit. Your answers are processed by Claim Technology in line with our privacy policy.
Claim Technology helps insurers, MGAs, TPAs and Brokers re-imagine claims. Our no-code/low-code design studio, cloud-apps and insurtech APIs empowers operations and IT teams to rapidly automate in the cloud, with plugins to a marketplace of 70 AI insurtechs. hello@claimtechnology.co.uk