What is Claims-as-a-Service?

Claims-as-a-Service (CaaS) enables you to automate specific parts of the claims process. This could be automating answers to customer questions, onboarding new customers, validating their identities, undertaking fraud checks and more. Whichever elements you’re interested in streamlining, our platform automates your operation one customer journey at a time, helping to reduce cost and make it easier for your customers to do business with you.

How’s it work?

Simply tell Robin, our AI bot, which service you want him to do and he’ll complete the hard work on your behalf. Robin will act as your very own digital claims assistant, automating customer journeys, or any internal tasks you need checked off your list. From customer background checks to claim valuations, and anything in between – Robin is your new best friend.

A customer experience like no other

Robin asks your customers the minimum required information, dynamically adjusting the questions he asks based on the answers he receives. Magic. Well, great design, AI and Natural Language Processing.

Robin improves the quality and consistency of customer data (helping remove potential risk and compliance issues) as well as reducing the time to complete tasks from days or weeks to just minutes or hours. Robin is an expert at multi-tasking, he can take on as many processes as you need concurrently. No need to micro-manage – he’ll let you know himself when he’s finished.

Should it be needed, Robin can transfer the conversation to a live agent in real-time, entirely removing any fear of customer frustration.

What can I automate?

The only limit to what you automate is your own imagination but popular automated services include the following:

Claim Notification
Liability Decision
Claim Valuation
Appointment Bookings
Customer FAQs

What are the benefits of using Claim Technology?

Deploying CaaS is revolutionary for the Insurance industry. Here are just some of the reasons why.