With banking, shopping, and even ordering dinner being done at the touch of a button, why should insurance claims still feel like a slow, outdated process?
Research has repeatedly shown that people want self-service capabilities, especially Gen Z and Millennials who have grown up online. A recent survey found that 73% of customers wanted the ability to resolve issues independently without the need to speak to a representative. The expectation is clear: customers want efficiency, speed, and control.
By embracing insurtech, insurers can finally deliver on that promise, offering instant, real-time claims payouts and an exceptional experience across all demographics. With that in mind, we’ve identified some of the most innovative insurtech companies making waves in 2025, helping insurers gain an edge in claims transformation.
Miss Moneypenny: Bringing wallet pass technology to insurance
Miss Moneypenny is redefining how customers interact with their insurance providers through wallet pass technology. Already a standard in retail and finance, wallet passes are now being adopted by the insurance sector, and even the government has announced its plans to launch its own Gov.uk wallet to simplify access to documents such as driving licences.
Miss Moneypenny’s policy and claims passes offer an effortless way to store insurance documents, track claims, and receive real-time updates. This technology enhances brand awareness, increases personalisation, and makes access to important information easier than ever for customers.
How does Miss Moneypenny work with Claim Technology? They design the wallet passes, while Claim Technology provides valuable add-ons like AI digital concierge services, self-service links, and real-time claims decision timelines. Together, they create a frictionless experience for policyholders, eliminating the need for lengthy phone calls and paperwork.
Sprout.ai: AI-powered claims automation
One of the biggest bottlenecks in insurance is claims processing. Traditional methods involve extensive manual review, leading to delays and frustration for both customers and insurers. Enter Sprout.ai, an insurtech leader leveraging AI to automate claims processing with remarkable speed and accuracy.
Here’s how it works: Customers submit evidence for their claims, and Sprout.ai extracts relevant information, validates it, and cross-references it with policy documents. The AI then recommends a decision, allowing claims to be processed in near real-time.
This level of automation significantly reduces delays, improves customer experience, and lightens the workload for claims handlers. With Sprout.ai being integrated with Claim Technology’s customer self-serve and process orchestration capability, insurers can deliver instant decisions while maintaining accuracy and compliance.
Transcard: Revolutionising claims payouts with secure, instant payments
Payouts are a critical part of the claims process, yet many insurers still rely on outdated methods—manual phone calls, cumbersome bank transfers, and compliance-heavy transactions. Transcard is changing that with its innovative approach to seamless, secure payments.
Instead of requiring policyholders to provide bank details over the phone, Transcard enables insurers to send secure payment links that can be verified through mobile banking apps. For customers who prefer alternative payment methods, Transcard offers virtual prepaid cards that can be integrated into wallet passes, providing flexibility and security.
The result? Faster, safer, and more convenient payouts that allow for claims payouts in minutes. And with Claim Technology’s integration, insurers can easily implement these solutions without major system overhauls.
Claim Technology: Enabling seamless claims transformation
While each of these insurtech companies offers cutting-edge solutions, integrating them into existing insurance ecosystems can be a challenge. That’s where Claim Technology comes in.
Claim Technology provides an embedded claims platform that allows insurers to transform their end-to-end claims process without the need for costly, time-consuming system overhauls or digital transformation programmes. Acting as a wrapper on top of legacy systems, Claim Technology provides embeddable claims capability from customer self-serve to fully autonomous agentic AI for claims.
This means insurers can leverage the benefits of customer self-serve capability coupled with AI automation in the back-office —all without the headache of building and maintaining integrations inside legacy systems.
Choosing the right solution at the turning point of insurance
The insurance industry is at a turning point. Customers are demanding the same level of digital convenience they experience in other areas of their lives, and insurtech is providing the tools to meet those expectations.
From Miss Moneypenny’s wallet passes to Sprout.ai’s AI automation, and Transcard’s seamless payments, these insurtech companies are making claims more seamless, one pain point at a time. And with Claim Technology as the backbone, insurers can integrate these solutions effortlessly, staying ahead of the curve and delivering the experience customers deserve.
