Truly digital B2C businesses, such as Uber, plan on the assumption that scaling a client-centric model around multiple manual touchpoints is impossible, so instead they turn the traditional process upside down and design a tech stack to automate the process at scale with zero touch. No need to talk to a taxi dispatcher, no need to talk about which route to take and no need to ask whether the driver has the appropriate change from a £20 note. Solving all the pain and friction of the traditional process, the experience simultaneously becomes more human. Less stressed I can more meaningfully ask the driver “How are you”? The driver too has been thoughtful enough to ask whether he could help by charging my phone. Yes please!
Legal processes are not truly digital B2C experiences, nor can they be based on current thinking or systems. It often feels that we are enslaved to our current ways of working or our legacy systems. Despite all our efforts we never quite reach the promised land – it still feels clunky. There is a world of difference between digitising some of the process and 100% of the process.
Claim Technology’s AutoMate platform enables you to automate any case from start to finish, at scale. Like Uber, we have solved all of the pain and all of the friction. Cases can become more human as your claims staff are freed of administrative tasks and can focus entirely on a thoughtful conversation if the customer needs to reach out. The differentiator between AutoMate and incumbent solutions is that it reverses long held beliefs within legal and inverts the current inside-out model to outside-in. How so?
- For clients: Before corona, case management systems were always designed around the assumption that a fee earner would process the claim (inside-out). After corona, our platform can enable your clients to self-serve much of the case instead (outside-in).
- For lawyers: Before corona, it took IT months to implement new capability. After corona, our low-code platform can empower any lawyer or paralegal to implement new capability in hours – no more waiting!
- For IT teams: Before corona, case management systems were always designed to model workflow inside your organisation with a hand-off to supply chain, leaving fee earners or paralegals having to chase for external updates. After corona, our visual process engine accelerates IT’s capability to orchestrate external processes in the cloud (by customers or supply chain partners) and then sync the data/state back into systems of record (outside-in) – no more chasing!
- For innovation teams: Before corona, there has been no shortage of lawtech/AI software but they’re impossible to test without first procuring and integrating with them. After corona, our platform provides you with a playground to test-drive any integration you want in real-time.
You can go from digitising to being digital by using Claim Technology as a wrapper on top of your existing systems. More capability to solve today’s burning issues, but without impacting your current systems or staff. And shortages of staff during Covid 19 isn’t a blocker with our Covid-19 response team on hand to implement solutions in as little as 24 hours – just ping me at michael.lewis@claimtechnology.co.uk to chat about how we can help.
